Refund Policy

One-time purchases

Purchased credit packs are one-time purchases in USD. There is no subscription or automatic renewal, and purchased credits do not automatically expire. The generate button shows the cost before submission.

Reservation is not a duplicate charge

Submission reserves credits and reduces the available balance, not the total balance. Credits are consumed once only when a finished video is successfully saved and made available. Confirmed technical failure, cancellation, or the six-hour hard deadline releases the reservation automatically. Unresolved, delayed, or resolving work remains reserved until a definitive outcome or that deadline; we do not charge it a second time.

Successful but unsatisfactory results

Successful generations are not automatically refunded because of preference, facial blending, likeness drift, motion artifacts, or a change of mind. AI may blend facial details, and a verified likeness match is not guaranteed. Deleting a completed video does not reverse its credit charge. If you believe a completed result has a technical defect, contact support for review; no automatic refund is promised.

Unused purchase: contact within 14 days

For an unused credit purchase, contact support@migosvideo.org within 14 days of purchase with your account email and order reference. Do not send your password or full payment-card details. Requests are reviewed manually; partially or fully spent credit purchases do not qualify for this unused-purchase policy, without limiting rights required by law.

Before a purchase enters manual refund review, credit consumption on the account must be disabled so the same credits cannot be spent and refunded. Existing reservations must be resolved or cancelled before an approved refund is processed. Contact support if a review temporarily prevents generation. There is no self-service or automated payment-refund feature. Approved refunds are processed through the payment provider; its processing time can vary.

Applicable law comes first

Mandatory consumer rights and applicable legal refund requirements take priority over this policy. This policy does not exclude rights that cannot lawfully be excluded.

Help

Include the session ID for a generation issue and the order reference for a purchase issue. See terms and privacy.